Refund Policy

Returns, Cancellations & Exchanges

Each piece from Sara Palacios Art is carefully crafted to order, with close attention to detail and quality. As all of our artwork is made-to-order and printed on demand, purchases are considered final sale.

We are unable to offer refunds. Returns are accepted for store credit only, and requests must be made in accordance with our return guidelines. Orders may be modified or canceled within 12 hours of placement; after this window, production begins, and changes can no longer be accommodated.  Custom-sized and custom-created works of art are strictly final sale: no returns, exchanges, or refunds.  The window during which a work of art is returnable for store credit is 30 days from the date of order receipt.

To initiate a return, please email us at sarapalaciosart@gmail.com

We encourage you to review your order carefully prior to purchase. If you have any questions before placing your order, please contact us at sarapalaciosar@gmail.com; our team is happy to assist.

Damaged or Lost Shipments

If your order arrives damaged, please retain all packaging materials and contact us at sarapalaciosar@gmail.com with:

• A description of the issue

• Photographs of the damaged item(s)

• Photographs of the packaging

Items that are lost or damaged in transit will be replaced at no additional cost.